MEDVĚDÍ LES Arbesbach
Dárci
Datenschutzerklärung BÄRENWALD Arbesbach

Data Privacy Statement Bear Sanctuary Arbesbach

Data protection is important to us!

5.2.2025

1. General Information
    1.1. Objective and Responsibility
    1.2. Legal Bases
    1.3. Data Subject Rights
    1.4. Data Erasure and Duration of Storage
    1.5. Security of Processing
    1.6. Transfer of Data to Third Parties, Subcontractors and Third Party Providers

2. Processing activities within the scope of our online service 
    2.1. Collection of Information for the usage of our online-service offer
    2.2. Information about Google Services
    2.3. Double Click
    2.4. Meta Pixel/Facebook Pixel (Facebook Custom Audience)
    2.5. Google Analytics
    2.6. ALAN Captcha
    2.7. Google reCAPTCHA
    2.8. Google Tag Manger
    2.9. Usercentrics Consent Management
    2.10. Yout tube
    2.11. Links to other websites
    2.12. JENTIS
    2.13. AB Tasty

3. Data processing for the purpose of carrying out our business processes
    3.1. Contact Form and Contacting via e-mail
    3.2. Newsletter and E-Mail Communication
    3.3. Donations
    3.4. Ticket Shop

4 Data processing in the BEAR SANCTUARY
4.1 Video surveillance

5. Cookie Policy
    5.1. General Informationen
    5.2. Cookie-Overview, Objection Options  

6. Changes to the Data Privacy Policy

1. General Information

1.1. Objective and Responsibility

  1. This Data Privacy Statement is to inform you about the nature, scope and purpose of the processing of personal data related to our online services https://www.baerenwald.at/ and the related websites, features and contents (hereinafter collectively referred to as "online service" or "website"). Details of these processing activities can be found in section 2.
  2. Details of data processing for the purpose of carrying out our business processes are described in section 3.
  3. The online service is provided by BÄRENWALD Bärenschutzzentrum gGmbh (Diefenbachgasse 35, 1150 Vienna, Austria) – hereinafter referred to as "we" or "us" - who is also legally responsible under the data protection law.
  4. Our online service is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, and is maintained by web&co, Marxergasse 5/24, A-1030 Vienna, Austria. The Server Location is Germany.
  5. You can address questions about data protection to the e-mail adress office@baerenwald.at.
  6. The term "user" encompasses all customers, interested people, employees and visitors of our online service.
  7. Details on data processing at Bärenwald Arbesbach Sanctuary are described in the section 4.

1.2. Legal Bases

In principle we collect and process personal data based on the following legal grounds: 

  • Consent in accordance with Article 6 paragraph 1 (a) General Data Protection Regulation (GDPR). Consent meaning any freely given, specific, informed, and unambiguous indication of agreement, which could be in the form of a statement or any other unambiguous confirmatory act, given by the data’s subject consenting to the processing of personal data relating to him or her.
  • Necessity for the performance of a contract or in order to take steps prior to entering into a contract according to Article 6 paragraph 1 (b) GDPR, meaning the data is required in order for us to fulfil our contractual obligations towards you or to prepare the conclusion of a contract with you.
  • Processing to fulfil a legal obligation in accordance with Article 6 paragraph 1 (c) GDPR, meaning that e.g. the processing of data is required by law or other provisions.
  • Processing in order to protect legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR, meaning that the processing is necessary to protect legitimate interests pursued by us or by a third party, unless such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data.

    The specific legal bases for the individual processing operations are listed in the following sections.

1.3. Data Subject Rights

You have the following rights with regards to the processing of your data through us: 

  • The right to lodge a complaint with a supervisory authority in accordance with Article 13 paragraph 2 (d) GDPR and Article 14 paragraph 2 (e) GDPR. 
  • Right of access in accordance with Article 15 GDPR  
  • Right to rectification in accordance with Article 16 GDPR  
  • Right to erasure (”right to be forgotten“) in accordance with Article 17 GDPR 
  • Right to restriction of processing in accordance with Article 18 GDPR 
  • Right to data portability in accordance with Article 20 GDPR 
  • Right to objection in accordance with Article 21 GDPR 

    Notice: Users may object to the processing of their personal data in accordance with legal allowances at any time with effect for the future. The objection may in particular be made against processing for the purposes of direct marketing. 

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR. 

1.4. Data Erasure and Duration of Storage

The personal data of the data subject will be erased or blocked as soon as the purpose of the storage is inapplicable. Storage of data beyond that may occur if such storage is required by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. Blocking or erasure of data also takes place when a retention period mandated by the standards mentioned expires, unless the continued storage of data is required for the conclusion of a contract or the fulfilment of contractual obligations. 

1.5. Security of Processing

  1. We have implemented appropriate and state-of-the-art technical and organisational security measures (TOMs). Thus, the data that is processed by us is protected against accidental or intentional manipulation, loss, destruction and unauthorized access. 
  2. These security measures include in particular the encrypted transfer of data between your browser and our server. 

1.6. Transfer of Data to Third Parties, Subcontractors and Third Party Providers

  1. A transfer of personal data to third parties only occurs within the framework of legal requirements. We only disclose personal data of users to third parties, if this is required e.g. for billing purposes or other purposes, if the disclosure is necessary to ensure the fulfilment of contractual obligations towards the users. 
  2. If we engage subcontractors for our online service, we have made appropriate contractual arrangements as well as adequate technical and organizational measures with these companies. 
  3. If we use content, tools or other means from other companies (hereinafter collectively referred to as "third party providers") whose registered offices are located in a third country, it is assumed that a transfer of data to the home countries of these third party providers occurs. The transfer of personal data to third countries takes place exclusively only, if an adequate level of data protection, the user’s consent or another legal permission is present. 

2. Processing activities within the scope of our online service

2.1. Collection of Information for the usage of our online-service offer

  1. When using our online-service, information may be transferred automatically from the browser of the user to us; this information includes the name of the accessed website, file, date and time of the access, amount of data transferred, notification about successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
  2. The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR (e.g. to optimize the online service) as well as to ensure the security of processing in accordance with Article 5 paragraph 1 (f) GDPR (e.g. for the defence and clarification purposes of cyberattacks)
  3. This information will be automatically deleted at least 30 days after the termination of the connection, unless any other retention periods require otherwise.
  4. The collection of the data and the storage of the data in log files is essential for the provision of the online service. Therefore, users are not entitled to the options of erasure, objection or correction.

2.2.Information about Google Services

  1. We use various services of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland on our website.
    For more information on the individual concrete services of Google that we use on this website, please refer to the further privacy policy.
  2. Through the integration of Google services, Google may collect information (including personal data) and process it. It cannot be ruled out that Google also transmits the information to a server in a third country.
    The transmission to the USA depends on the function in which personal data is transmitted. As the responsible party, we ourselves may transfer data to Google in the USA for further use.
    Google has committed to comply with the standard contractual clauses for the transfer of personal data to third countries (Standard Contractual Clauses - SCC).
    More information about the Standard Contractual Clauses is available at
    https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractuals-clauses-scc_de
    and at
    https://policies.google.com/privacy/frameworks?hl=de
  3. We ourselves cannot influence which data Google actually collects and processes. However, Google states that, in principle, the following information (including personal data) may be processed, among others:
    ·         Log data (in particular the IP address)
    ·         Location-related information
    ·         Unique application numbers
    ·         Cookies and similar technologies
    Information on the types of cookies used by Google can be found at https://policies.google.com/technologies/types.
     
  4. If you are logged into your Google account, Google may add the processed information to your account depending on your account settings and treat it as personal data.
  5. Google states the following about this, among other things:
    "If you are not signed into a Google Account, we store the data we collect with unique identifiers associated with the browser, app, or device you are using. This allows us to ensure, for example, that your language settings are maintained across all browser sessions.
    If you are logged into a Google account, we also collect data that we store in your Google account and consider to be personal data." (https://privacy.google.com/take-control.html).
  6. You can prevent this data from being added directly by logging out of your Google account or also by making the appropriate account settings in your Google account. Furthermore, you can change your cookie settings (e.g. delete cookies, block cookies, etc.).
  7. You can find more detailed information in the privacy notices of Google, which you can access here: https://www.google.com/policies/privacy/
  8. You can find notes on Google's privacy settings at https://privacy.google.com/take-control.html.

2.3. DoubleClick

  1. Doubleclick is a service offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
  2. Doubleclick by Google uses cookies to present you ads that are relevant to you. In the process, a pseudonymous identification number (ID) is assigned to your browser in order to check which ads were displayed in your browser and which ads were called up. The cookies do not contain any personal information. The use of DoubleClick cookies only enables Google and its partner websites to serve ads based on previous visits to our website or other websites on the Internet. The information generated by the cookies is transmitted by Google to a server in the USA for analysis and storage. Under no circumstances will Google combine your data with other data collected by Google.
  3. With your consent in accordance with  Article 6 paragraph 1 (a) GDPR to the use of Youtube, Doubleclick is automatically reloaded. You consent to the processing of data about you by Google in the manner and for the purposes set out above.
  4. You can find more information about DoubleClick by Google and data protection here: policies.google.com/technologies/ads?hl=en

2.4. Meta Pixel/Facebook Pixel (Facebook Custom Audience)

  1. We use Facebook Website Custom Audiences and have integrated the so-called Facebook pixel on our website.
  2. This pixel is used to collect pseudonymous information about the use of this website (e.g. information about viewed content). The transmitted data of the pixel can be used to target you on Facebook with individualized advertising, provided you have a Facebook account.
  3. For more information about the scope and purpose of data collection, please see Facebook's privacy policy at www.facebook.com/privacy/explanation. You can deactivate the data collection at any time under the following link: www.facebook.com/help/769828729705201/
  4. The legal basis for processing is your consent pursuant according to Article 6 paragraph 1 (a) GDPR.

2.5. Google Analytics

  1. We use Google Analytics, a web analytics service of Google Ireland Limited (Gordon House Barclays Dublin Ireland - hereinafter "Google"), on the basis of your consent for the analysis, optimization and economic operation of our online offer pursuant to Art. 6 para. 1 lit. a. GDPR. Google uses cookies and other technologies. The information generated by the service about the use of the online offer by the users is transmitted to a Google server in the USA and processed there.
  2. Google acts on our behalf within the framework of order processing in accordance with Article 28 GDPR. We have concluded a data protection agreement with Google that contains the EU standard data protection clauses.
  3. We use Google Analytics with IP anonymization enabled.
  4. Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that can be used to recognize you during future website visits. Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent the collection of data generated by the cookie and related to their use of the online offer to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: tools.google.com/dlpage/gaoptout?hl=en.
  5. The recorded data is stored together with the randomly generated user ID, which enables the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 26 months. Other data remains stored in aggregated form indefinitely.
  6. For more information on data usage by Google, settings and revocation options, please visit Google's websites:

2.6. ALAN Captcha

  1. We use the ‘ALAN Captcha’ service on our website. The provider is scrinus web&co GmbH (Marxergasse 5/24, 1030 Vienna, Austria) - hereinafter referred to as ‘web&co’. Hosting is provided by one of the largest web hosts and data centre operators in Europe. Data processing takes place within the EU.
  2. The service is intended to prevent automated and abusive requests by so-called ‘bots’. As part of this process, your IP address is recorded by ALAN Captcha in order to send a cryptographic task to your end device. This task is solved in the background and as soon as it is solved, a confirmation is sent by ALAN Captcha to the server that the proof-of-work has been provided and that the form request has environmental parameters as known from a normal visit to a website by natural persons and not from automated scripts.
  3. ALAN Captcha processes and stores the following data in the above-mentioned process:
    -          Anonymised IP address of the requesting computer
    -          Information about the browser and operating system used
    -          Anonymised counter per IP address to control the cryptographic tasks
    -          Website from which the access took place (so-called referrer URL)
    The data is used exclusively for protection against bots.
  4. The legal basis for the processing is the balancing of interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest is to prevent abusive access or spam attacks by bots.
  5. If personal or personal-related data is processed when using ALAN Captcha, it will be deleted after 30 days at the latest.
  6. Further information on ALAN Captcha and web&co is available at https://alancaptcha.com/ and https://webundco.com/ueber-uns/datenschutz

2.7. Google reCAPTCHA

  1. We use Google's reCAPTCHA service, which protects our site from spam and misuse. The service prevents automated software (so-called bots) from executing abusive activities on our websites, which means that it is checked whether the entries made actually come from a human being. Google collects the following data:
    • Referrer (address of the page where the captcha is used)
    • IP address of the user
    • Google account (if the user is registered with Google, this is recognized and assigned)
    • The input behavior of the user (eg, input speed into the form fields, order of selection of the input fields by the user) is used to improve pattern recognition on Google.
    • Browser, browser size and resolution, browser plugins, date, language settings
    • Presentation instructions (CSS) and scripts (Javascript) of the website
    • Mouse and touch events within the page
  2. Google Recaptcha establishes a connection to other services, these are in particular Google Fonts.
  3. Google also reads cookies from other Google services, such as Gmail, Search, and Analytics. All data are encrypted and sent to Google. There is no reading or saving of personal data from the input fields of the respective form.
  4. For more information about Google's privacy policy, visit www.google.com/policies/privacy/.
  5. The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR.

2.8. Google Tag Manager

  1. We use the Google Tag Manager on our website. The Google Tag Manager is a service of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
  2. Through the Google Tag Manager, we can integrate various codes and services on our website in an orderly and simplified manner. The Google Tag Manager implements the tags or "triggers" the embedded tags. When a tag is triggered, Google may process information (including personal data) and process it. In doing so, it cannot be ruled out that Google also transmits the information to a server in a third country.
  3. In particular, the following personal data is processed by the Google Tag Manager:·           Online identifiers (including cookie identifiers).
     IP address
  4. In addition, you can find more detailed information about the Google Tag Manager on the websites https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/
    as well as at
    https://www.google.com/intl/de/policies/privacy/index.html (section "Data we receive based on your use of our services").
  5. Furthermore, we have concluded an order processing contract with Google for the use of the Google Tag Manager (Art. 28 GDPR). Google processes the data on our behalf in order to trigger the stored tags and display the services on our website. Google may transfer this information to third parties if required by law or if third parties process this data on behalf of Google.
  6. If you have deactivated individual tracking services (e.g. by setting an opt-out cookie), the deactivation remains for all affected tracking tags that are integrated by the Google Tag Manager.
  7. By integrating the Google Tag Manager, we pursue the purpose of being able to carry out a simplified and clear integration of various services. In addition, the integration of the Google Tag Manager optimizes the loading times of the various services.
  8. The legal basis for the processing of personal data described here as part of the measurement process is consent expressly granted by you in accordance with Art. 6 Para. 1 lit. a GDPR.
  9. The legal basis for the processing of those data that are processed in the context of obtaining consent is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR. We have a legitimate interest in being able to prove that you have given your consent to the measurement procedure (Art. 7 (1) GDPR).

2.9. Usercentrics Consent Management

  1. We use the Usercentrics Consent Management Platform as a consent management tool as part of the Analytics activities on our website. The Usercentrics Consent Management Platform collects log file and consent data using JavaScript. This JavaScript enables us to inform users about their consent to certain tags on our website and to obtain, manage and document this consent.
  2. We process the following data in the process:
    • Consent data or data of consent (anonymized log data (Consent ID, Processor ID, Controller ID), Consent Status, Timestamp).
    • Device data (e.g. shortened IP addresses (IP v4, IP v6), device information, timestamp)
    • User data (e.g. e-mail, ID, browser information, SettingIDs, Changelog) 

      The ConsentID (contains the above data), the Consent status incl. timestamp are stored in the local memory of your browser and simultaneously on the cloud servers used. Further processing will only take place if you submit a request for information or revoke your consent. In this case, the relevant information is provided to us in a compact data format in an easily readable text form for the purpose of data exchange (JSON file).
  3. No user information is stored for the statistics of the use of the granted or not granted consent. Only the frequency and locations of clicks are stored.
  4. The personal data is stored on a Google Cloud server located in the EU (Brussels, Belgium or Frankfurt am Main, Germany).
  5. The purpose of the data processing is the analysis and management of the consents granted, in order to comply with our obligation of a GDPR-compliant consent management. The use of Usercentrics serves the purpose of proving granted and non-granted consents as well as their management.
  6. The legal basis for the management of your consents for the processing of your personal data is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the legally secure documentation and verifiability of consents, the control of marketing measures on the basis of the consent granted as well as the optimization of consent rates.
  7. The data is deleted as soon as it is no longer required. The associated cookie has a term of 60 days. The revocation document of a previously granted consent is kept for a period of three years. The retention is based on the one hand on our accountability pursuant to Art. 5 para. (2) GDPR.

2.10. YouTube

  1. We use YouTube for the integration of videos. The videos were embedded in the extended data protection mode.
  2. YouTube's website uses cookies to collect information about the users of its website. YouTube uses them, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness.
  3. A connection to other services is established through the use of YouTube; these are
    -          Google Fonts (fonts.gstatic.com)
    -          Google Photos (ggpht.com)
    -          DoubleClick (doubleclick.net)
    -          Google APIs (googleapis.com)
    -          Google (google.com)
    -          Google Video (googlevideo.com)
    Starting the video could trigger further data processing. We have no influence on that.
  4. For more information about privacy at YouTube, please see their privacy policy at: www.youtube.com/t/privacy_at_youtube
  5. The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR.

2.11. Links to other websites 

  1. While using some of our services, you will be automatically redirected to other websites.
  2. Please note that this privacy policy does not apply there. The privacy policy of the linked website may differ significantly from this one.
  3. Furthermore, links can be established to domians of third parties, e.g. to https://static.4-paws.org (FOUR PAWS International) and vier-pfoten.at (FOUR PAWS Austria).

2.12 JENTIS

  1. We use the services of JENTIS GmbH (Schönbrunner Straße 231, 1120 Vienna) hereinafter ‘JENTIS’ to analyse the user behaviour of website visitors and to optimise the website (JENTIS Server Side Tracking).
  2. The legal basis for the use of the services is the balancing of interests pursuant to Art. 6 para. 1 lit. f GDPR. Our legitimate interests consist in ensuring IT security, in the fulfilment of user interests and in the economic operation of our online offering.
  3. Details on data protection at JENTIS can be found at: https://www.jentis.com/datenschutzerklaerung/

2.13. AB Tasty

  1. We use the web analysis service AB Tasty from AB TASTY SAS (17-19 Rue Michel-le-Comte, 75003 Paris, France). This service is used to carry out A/B and multivariate tests in order to continuously improve our online offering.
  2. AB Tasty collects statistical information about visitor access. This information is usage data (browser used, number of pages viewed, number of visits, order of visit, duration of visit, interactive actions such as filling/emptying a shopping basket, recording the use of individual web pages (except in the check-out and registration process), etc.) which is collected anonymously and statistically evaluated.
  3. It is not possible to draw conclusions about a specific person at any time.
  4. In addition, AB Tasty uses your IP address to carry out geolocalisation (regional details of your location). After geolocalisation, which takes place immediately when you visit the site, your IP address is deleted immediately.
  5. A personalised pattern is created in order to display content based on your interests. This pattern is encrypted and does not allow any conclusions to be drawn about your person.
  6. Cookies are stored to save and recognise site visitors. These have a maximum duration of 13 months and are then automatically deleted.
  7. The legal basis for the processing is your consent in accordance with Article 6 (1) (a) GDPR.

3. Data processing for the purpose of carrying out our business processes

3.1. Contact Form and Contacting via e-mail

  1. When contacting us (via online form or e-mail), the data provided by the user will be processed exclusively for processing the inquiry and its handling. 
  2. Any other use of the data will only take place based on the given consent from the user. 
  3. The users' data will be stored in our Customer Relationship Management System or a comparable software/database. The legal retention periods for business letters apply. 

3.2. Newsletter and E-Mail-Communication

  1. With the following information, we inform you about the contents of our newsletter as well as about the registration, dispatch and statistical evaluation procedure and your rights of objection. By registering for our newsletter, you agree to receive it and to the procedures described.
     
  2. Double-Opt-In and Logging
    As part of the registration for our newsletter, the so-called double opt-in procedure is carried out, i.e. after registration you will receive an e-mail in which you are asked to confirm your registration. This confirmation is necessary so that no one can register with other email addresses. Subscriptions to the newsletter are stored to fulfil legal obligations to provide proof. This includes storing the time of registration and confirmation as well as the IP address.
     
  3. Distribution Service Provider
    The newsletter is sent via Emarsys eMarketing Systems AG (Märzstrasse 1, 1150 Vienna) - hereinafter referred to as the "distribution service provider". The data protection provisions of the distribution service provider can be viewed here: emarsys.com/de/datenschutzrichtlinie/.

    According to its own information, the distribution service provider may use this data in pseudonymous form - i.e. without assigning it to a user - to optimise or improve its own services, e.g. to technically optimise the dispatch and presentation of the newsletter or for statistical purposes to determine which countries the recipients come from. However, the mailing service does not use the data of our newsletter recipients to write to them itself or to pass them on to third parties.
     
  4. Login Datas
    To register for the newsletter, you must enter your e-mail address, title, first name and surname.
     
  5. Statistical surveys and evaluations
    The newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from the server of the distribution service provider when the newsletter is opened. Within the scope of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of the retrieval are initially collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined via the IP address) or access times.

    The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked on. This information can be assigned to individual newsletter recipients for technical reasons. However, it is neither our intention nor that of the distribution service provider to observe individual users. The evaluations rather serve us to recognise the reading habits of our users and to adapt our content to them or to send other content according to the interests of our users.
     
  6. Legal Basis
    The use of the distribution service provider, the performance of statistical surveys and analyses as well as the logging of the registration process are based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR. We have an interest in using a user-friendly and secure newsletter system that serves our business interests and meets the expectations of our users.
     
  7. Termination/Objection
    You can cancel receipt of our newsletter at any time, i.e. revoke your consent. You will find a link to unsubscribe at the end of each newsletter. If users have unsubscribed from receiving the newsletter, the users' personal data processed for sending it will be deleted.

3.3. Donations

  1. Scope and purpose of data processing, legal basis 
    We provide forms in our online presence that the user can use to make a donation or sponsorship electronically. We process the data collected in this context for the purpose of processing the payment and for the support of donors and sponsors in accordance with Article 6 paragraph 1 lit b GDPR (performance of a contract). 
    The use of your address data for interest-based postal, promotional purposes is carried out in accordance with Article 6 paragraph 1 lit. f GDPR (balancing of interests). 
    Furthermore, the processing of data is necessary due to tax regulations as well as money laundering regulations according to article 6 paragraph 1 lit. c GDPR (legal obligation). 
     
  2. Data
    The data collected in each case are recognisable in the form used; these are in particular data on the donation (e.g. amount, donation interval and payment method) as well as personal master data and contact data (e.g. email address and telephone number). 
     
  3. Recipient 
    If you make your online donation or the regular contributions of your permanent donation by direct debit, these are transmitted to our house bank and collected from your bank account.

    Credit card 
    If you select the payment method "credit card", we transmit personal data required for processing the payment to the payment service provider Unzer GmbH (Vangerowstraße 18, 69115 Heidelberg); formerly mPAY24 GmbH.
    Your credit card data is transmitted exclusively via 256-bit SSL encryption to Unzer GmbH, where the correctness of the card data is checked with the respective credit card company and creditworthiness and validity are verified. We do not store your credit card data.Information on data protection at Unzer GmbH can be found under www.unzer.com/de/datenschutz/

    Direct Debit
    If you choose the payment method "direct debit", we will transmit the personal data required for the processing of the payment to hobex AG, Josef-Brandstätter-Straße 2b, 5020 Salzburg, Austria.Information on data protection at hobex AG can be found at www.hobex.at/at/service/datenschutz-kunden/.
    If you give us direct debit authorisation from an account in Austria or Switzerland, we will forward your data to FOUR PAWS Austria or FOUR PAWS Switzerland. The forwarding is based on our legitimate interest (Article 6 paragraph 1 (f) GDPR) in minimising the costs of foreign direct debits and being able to use your donation in full for animal welfare. In the event of such forwarding, you will be informed of this by a confirmation message.

    Paypal
    If you choose the payment method "PayPal", we transmit personal data that are necessary for the processing of the payment to PayPal (Europe) S.à r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg).Information on data protection at PayPal (Europe) S.à r.l. et Cie, S.C.A. is available at www.paypal.com/de/webapps/mpp/ua/privacy-full
     
  4. Possibility of objection and removal 
    You can object to us using your data for advertising purposes at any time with effect for the future.  
    You can revoke your consent to data processing at any time with effect for the future. 

3.4. Ticket Shop

  1. You can purchase admission tickets for BEAR SANCTUARY Arbesbach via our online service. We use the Regiondo service for this purpose. Regiondo is a service of Regiondo GmbH, Grafinger Str. 6, 81671 Munich, Germany. We have concluded a data protection agreement with Regiondo GmbH.
  2. If you click on the navigation "Ticketshop", the Regiondo service will be integrated into our website via iframe.For this purpose, a connection to regiondo.net, regiondo.com and regiondo.at is established.
  3. All functions on the sales page as well as the entire downstream sales processing are carried out via Regiondo. You can find the data protection declaration of Regiondo under pro.regiondo.com/de/datenschutz/.
  4. Payment is processed by credit card. For this purpose, data is exchanged with the payment provider Stripe (domain stripe.com) for the purpose of contract fulfilment.
  5. The legal basis for the processing of personal data is Article 6(1)(b) GDPR (necessary for the fulfilment of the contract).

4. Data processing in the bear sanctuary

4.1 Video surveillance

Below you will find our data protection notice in accordance with Articles 12 to 14 GDPR on the processing of personal data in the context of our video surveillance.

We operate video surveillance at the fence system and video surveillance in the indoor exhibition. These are described below:

Indoor exhibition:

1. video surveillance is carried out on the basis of Article 6(1)(f) GDPR; the so-called legitimate interest, for the following purposes:
      a.  Safeguarding the domiciliary right
      b.  Prevention and investigation of criminal offences (in particular theft, burglary, assaults, fraud, damage and vandalism)

2. our legitimate interests are
       a.  Protection of property and assets
       b.  Protection of visitors and employees

fencing system:

3. video surveillance is carried out on the basis of Article 6(1)(c) GDPR (official requirement)

4. purpose: control of the fence system in alarm situations

Further information:

5. video sequences are not recorded.

6. therefore also not passed on to third parties.

5. Cookie Policy

5.1. General Informationen

  1. Cookies are information transmitted by our web server or third-party web servers to the users' web browsers where they are stored for later retrieval. Cookies can be in the form of small files or any other types of information storage.
  2. In the case that users do not want that cookies are stored on their computer, they will be asked to disable the corresponding option in their browser's system settings. Saved cookies may be deleted in the system settings of the browser. The exclusion of cookies can lead to functional impairments of this online service.

5.2. Cookie-Overview, Objection Options

An up-to-date overview of the cookies used on this website can be found in the Consent Management Platform (CMP); see section 2.9 ‘Usercentrics Consent Management’.

You can object to the use of cookies used on the legal basis of your consent pursuant to Article 6 (1) (a) DSGVO here.  

6. Changes to the Data Privacy Policy

  1. We reserve the right to change this Data Privacy Policy with regards to the data processing, in order to adapt it to changed legal situations, to changes of the online service or of the data processing.
  2. If users' consents are required or if elements of the Data Privacy Policy contain provisions in regards to the contractual relationship with the users, the changes will only be made with the consent of the users.
  3. Users are requested to keep themselves informed about the content of this Data Privacy Policy on a regular basis.

Version: August 2024

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